Your greatest resource for innovation: Your customers  
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4 Tips to Turn Customer Feedback into Action  
We're celebrating 10 years of innovating with the Idea Exchange – it's how we connect to our  
customers and turn their ideas into action and innovation.  
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How AI is Changing the Day to Day Work of Sales Teams  
Artificial Intelligence is changing sales for the better in a few key areas – taking much of the  
guesswork out of the selling process.  
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Service Industry, Meet Live Message – The Next Generation of Conversational Service  
The future of customer service is conversational, where customers communicate with businesses in  
the same ways they communicate with their friends.  
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The 10 Editing Stages a Content Marketing Manager Needs to Plan For  
Editing – a necessary step that often feels like a necessary evil.  
Plan for all steps of the  
editorial process so you can execute content with ease.  
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