Times Are Tough, We Hope These Changes Help  
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Smiles Davis,  
We are currently living through a period of uncertainty and angst that we'll never forget.  
The  
first thing I want to say on behalf of myself and everyone at Hub Spot is that our thoughts are with  
you.  
Like many of you, we are trying to do what we can to help our customers and the larger community  
navigate this challenging time.  
Here are details on plans that will hopefully help, as well as a  
sincere ask from us for your input on what more we could do.  
Actions We’re Taking  
Adding free tools: Businesses of all types and sizes are finding themselves in the position of  
having to move whole portions of their operation online.  
To help businesses adapt, we’re making our  
paid Meetings functionality, Quotes, E Sign, and 1:1 Video creation tools completely free.  
We'll  
alert you in your Hub Spot portal as soon as they are live   you’ll receive this functionality for  
90 days from when you activate it.  
Removing limits: At this time of change, businesses need to keep in regular contact with their  
customers and stay connected to their communities.  
Therefore, for the next 90 days, we’re  
suspending marketing email send limits for Marketing Hub Professional and Enterprise customers, and  
increasing limits on calling to 2,000 minutes slash month for Starter and Professional customers of Sales  
Hub and Service Hub.  
Reducing prices: To support small businesses through this uncertain time, we’re reducing the cost  
of our Starter Growth Suite from $112.50 USD slash month to $50 USD slash month.  
For 12 months from purchase of  
this offer, all existing and new Starter Growth Suite customers will have access to the bundle of  
marketing, sales, and services software at the reduced price.  
This change will be rolled out in the  
coming weeks.  
Learn more about all these changes  
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Community Programs and Guides  
In these times, it can be helpful to connect to others and learn from each other.  
In addition to  
the policy changes laid out above, Hub Spot has put together a team of educators, community  
managers, and creators to develop a series of guides and programs for this new era in business.  
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Virtual Events  
: Over the coming weeks, you’ll be able to join virtual meet ups and Hub Spot user  
groups where you’ll be able to talk with Hub Spot employees, industry experts, and, most  
importantly, one another.  
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Online Community  
: Connect with other members of the Hub Spot Community right now.  
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Relevant Content  
: We are also releasing a series of content examining the times and giving guides  
for how to rapidly evolve your go to market.  
We’re starting with the most urgent need many of you  
have which is  
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operating more effectively from your homes  
instead of a central office.  
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Please, We Want to Hear From You  
What we’ve just laid out is a start   our start   for how to help keep businesses moving and  
growing.  
But we know that every business’ circumstances are different, and we want to know more  
about the challenges facing you.  
Please share your questions, feedback, and suggestions with us by replying to this email.  
(We will  
read every single one of your emails).  
We wish you the best and look forward to better times.  
Sincerely,  
Brian Halligan  and  Dharmesh Shah  
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Hub Spot,  
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25 1st St dot , Cambridge, MA 02141, USA  
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888 482 7768  
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