Simple’s pets dog face cat face rabbit face (plus required legalese) Unlabeled graphic To get missing image descriptions, open the context menu. graphic Regulation E and Privacy Practices Brought to You by Simple's Pets heading level 2 It's that time of year again, Smiles Davis! (The time of year where we show up in your inbox to share with you our annual notice of privacy policy updates and remind you about Regulation E.) This time, brought to you by Simple’s pets. Much excitement! As always, we’ll quickly run you through the changes we’ve made to our privacy policy before diving into the helpful and yet also lengthy Regulation E. As you read through, you’ll get a special treat (illustrations of our pets) as our way of saying thanks for reading. Let’s begin! Oh hey, privacy policy updates As you may know, your Simple account was issued and is backed by BBVA Compass (that’s why every email you get from us says that in the footer). link Simple’s Privacy Policy and link BBVA Compass’ Privacy link Practices explain the type of info we collect and how we use it. In short, we don’t sell your data to anyone. Ever. We do use it to meet legal requirements and to make Simple better. New this year in Simple’s Privacy Policy: list with 5 items bullet In the Information From Other Sources section, we clarified that we can use info we gather from other sources to verify eligibility for products and services. bullet We've changed a few things in the Information We Collect Automatically from our Services section: list with 4 items white bullet In the Device Information subsection, we note that we may collect other info from your device to detect and prevent fraud, including your device's battery life, if the device is moving, and its camera capabilities. white bullet In the Location Information section, we clarify that we collect your precise location per your device's permission settings. Also, we note that we may use your IP address to get your approximate location. white bullet We created a new Stored Information section. This section lists out what stored info on your device we can access per your device's permission settings, including your contacts and photos (for things like adding a photo to a transaction, for instance). white bullet In the Information Collected by Cookies and Other Tracking Technologies section, we removed a reference to other websites because Simple does not track you across third party sites. out of list bullet In the Location Information subsection of the Your Choices section, we updated language to match the edit in the Information We Collect Automatically from our Services section and also clarify that you can turn off location information collection at any time. bullet In the Analytics and Advertising Services Provided by Others section we added a bit about how the analytics services we use may use device identifiers to collect info about your use of online services, including your mobile network and time spent in apps. Also, depending on your mobile device capabilities, you may be able to opt out of having certain info collected for behavioral advertising purposes. out of list graphic Jazzy and Parker Reg E, so helpful and also so long Regulation E is the bit of banking legalese that lets you know exactly how we handle fraud on customers’ accounts. It’s really important stuff for you to know, which is why we’re required to remind you about it each year. It can also be a bit tough (and frankly, boring) to read, so follow along with us and we’ll translate it into human speak as we go. list with 1 items We presently offer many bank services that may be considered Electronic Fund Transfers, including, but not limited to, Automated Teller Machine ( ATM ) transactions through the STAR registered , PLUS registered or Allpoint registered acceptance marks slash networks; point of sale ( POS ) transactions; ACH transactions, including, but not limited to, direct deposits and preauthorized withdrawals; automated telephone transfers; and online transfers. out of list Translation: This first bit so full of acronyms (as legalese is wont to be) sums up the common ways you can move money into and out of your Simple account through card swipes, transfers, and AT Ms. graphic Ebi and Uni list with 2 items Tell us AT ONCE if you believe your Card and slash or PIN has been lost or stolen. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account. If you tell us within two (2) business days after you learn of the loss or theft of your Card and slash or PIN, you can lose no more than $50 if someone used your Card and slash or PIN without your permission. If you do NOT tell us within two (2) business days after you learn of the loss or theft of your Card and slash or PIN you could lose as much as $500. Also, if your statement shows transfers that you did not make, tell us at once. If you do not tell us within sixty (60) days after the statement was made available to you, you may not get back any money you lost after the sixty (60) days if we can prove that contacting us would have prevented the loss. If a justified reason kept you from notifying us (appropriate documentation may be required), we will extend the time periods. out of list Translation: If you think your card has been lost or stolen, block it in the app and let us know by calling us ASAP. Acting fast is important to protect your info and your money. The longer you wait, the more money you might lose. This is a rule designed to prevent common types of bank fraud. graphic Linus and Emmy list with 1 items If you believe that your Card or PIN has been lost or stolen or that someone has transferred or may transfer money from your account without your permission, immediately contact the Customer Relations team at plus 1 888 248 0632. You may be required to confirm the information provided by writing to us at the following address: out of list list with 1 items Simple Finance Technology Corp PO Box number 28462 Portland, OR 97228 Phone: plus 1 888 248 0632 https: slash slash www dot simple dot com out of list Translation: Though it’s definitely not likely, there may be times in which you have to write us a real letter on actual paper (really!) to officially document fraudulent activity on your account. We don’t get a ton of letters here at Simple, so we promise we’ll cherish it forever (and also we’ll work to take care of your situation). graphic Billie and Marco list with 5 items If you believe an Electronic Fund Transfer transaction was processed in error or was unauthorized, or if you need more information about a transfer listed on your statement or receipt, you must contact Simple no later than 60 days after we sent the FIRST statement on which the problem or error appeared. list with 4 items (1) Tell us your name and account number (if any). (2) Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. (3) Tell us the dollar amount of the suspected error. (4) If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. out of list We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. For errors involving new accounts, point of sale, or foreign initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. out of list Translation: This might sound anticlimactic, but all of those words just let you know what happens when you get in touch with us about suspected fraudulent activity, and what info we’ll need from you in order to investigate. Basically: you get in touch with us, tell us a few important things, and then we figure out what happened, let you know, and work to fix it. And that wraps things up. Really. Like, we’re done. If you made it this far, rest assured knowing that you know more about the ins and outs of Electronic Fund Transfers regulation than most. (Also, you get one last pet illustration if you scroll down!) May the rest of your day be free of legalese, The Team at Simple graphic Thanks! Simple Finance Technology Corp. PO Box 14400 Portland, OR 97293 link graphic icon facebook link graphic icon twitter link graphic icon instagram This email was sent to link email protected dot Banking services are provided by Compass Bank, Member FDIC. BBVA Compass is a trade name of Compass Bank. The Simple Visa registered Card is issued by Compass Bank pursuant to a license from Visa U dot S dot A. Inc. and may be used everywhere Visa debit cards are accepted.