United Airlines   United Mileage Plus  
We're taking action to keep you safe.  
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United Airlines  
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United Airlines  
I consider you part of our United family and your safety remains our highest priority.  
We are in the business of serving people and in the midst of this coronavirus outbreak it's  
important that we give you as much flexibility as possible when planning your next trip.  
But it's  
also important that we give you as much information as possible about the procedures we follow to  
clean our aircraft and maintain a sanitary environment once we're in the air.  
Our teams are in daily contact with the Centers for Disease Control and Prevention (CDC), the World  
Health Organization (WHO), federal agencies and other global health organizations to share the most  
up to the minute information to ensure the actions we're taking are comprehensive and appropriate.  
So today, I wanted to personally reach out and share a few of the steps we are taking for you, our  
customer:  
Before you fly  
To give you the greatest flexibility, when you book any flight with us now through March 31, you  
can change it for free over the next 12 months – any ticket, any fare type, any destination.  
On the ground  
Our team of in house medical experts and industrial hygienists oversee our aircraft cleaning  
procedures to ensure they meet or exceed all CDC guidelines.  
Hard surfaces such as lavatories, tray  
tables, window shades and armrests are thoroughly wiped down with a high grade disinfectant and  
multi purpose cleaner.  
And when we are advised by the CDC of a person who has traveled on board and  
is potentially exhibiting coronavirus symptoms, that aircraft is taken out of service and sent  
through a full decontamination process that includes our standard cleaning procedures plus washing  
ceilings and overhead bins and scrubbing the interior.  
In the air  
Our aircraft are equipped with state of the art circulation systems, similar to those found in  
hospitals, which use a high efficiency (HEPA) filter to circulate the air and remove more than 99 percent  
of airborne particles.  
We're also adjusting our inflight service to limit person to person  
contamination.  
This includes handing beverages directly to customers instead of allowing customers  
to touch a tray and ensuring all flight attendants wear gloves during service.  
More information on each of these efforts can be found on the  
visited  link  
United Hub  
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I know I speak for every member of our United family when I say that we take the greatest pride in  
the role we play in the lives of our customers, personally and professionally.  
I want you to know that you can continue to rely on us.  
So, the next time we have the privilege of  
welcoming you aboard our aircraft, you can know our commitment to you remains as steadfast as ever.  
Kind regards,  
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Oscar  
Oscar Munoz  
CEO  
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fly the friendly skies  
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