Class Pass  
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Class Pass  
Smiles Davis,  
Our top priority at Class Pass is your health and wellness   it's the foundation of everything we  
do.  
While that focus has always been on keeping you active, the recent spread of COVID 19 has  
shifted our focus to supporting your safety and well being.  
In light of recent events, we are  
taking the necessary precautions to support your safety, and that of your community.  
What does this mean for you?  
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With situations changing day by day and hour by hour, we recognize your routine will likely  
change significantly.  
Starting now through June 1, 2020, we will be rolling over all unused credits  
at the end of your cycle to ensure you have the flexibility you need to take proper precautions.  
No  
credits will expire before June 1; after June 1, we will return to the rollover policy that allows  
you to roll over up to the number of credits in your upcoming plan (currently 21 credits) into your  
next billing cycle.  
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If you'd like to pause your account, you can do so within  
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Account Settings  
dot  If you choose to  
pause, you will not be billed for additional credits at your next subscription cycle.  
All unused  
credits at the end of your current cycle will be available for use once your account is active  
again.  
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If you have or make a reservation that you subsequently do not feel well or safe traveling to or  
taking due to COVID 19, please  
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reach out to our Customer Experience team  
and select the  COVID 19  
dropdown option. We will waive any associated cancellation fees now through the end of March.  
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We know that staying active is not only part of your routine   it's often a critical component of  
your mental well being.  
If you want to continue to stay active but aren’t feeling safe visiting  
your local studio, we encourage you to take advantage of Class Pass’  
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audio and video workouts  
dot  You  
can find them all on the app or by logging in to your Class Pass account on your computer.  
What else can you do?  
Continue to protect yourself against the spread of COVID 19 with the following recommendations from  
the  
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World Health Organization  
:  
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Wash your hands frequently with an alcohol based hand sanitizer or with soap and water, and be  
sure to clean your exercise equipment  
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Avoid touching your face, eyes, mouth and nose  
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Maintain at least 1 meter (or 3 feet) distance between yourself and anyone who is coughing or  
sneezing  
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If you have a fever, cough or difficulty breathing, seek immediate medical attention  
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As this situation continues to evolve, we will update you with any additional changes.  
In the  
meantime, stay healthy and safe – we will get through this together.  
Fritz Lanman  
CEO, Class Pass  
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275 7th Ave, 11th Floor  
New York, NY 10001