Deliveroo  
You can now select contact free delivery at checkout.  
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Deliveroo  
Hi Smiles Davis,  
Your safety is our priority.  
As the cases of COVID 19 increase we want to share details of a brand  
new feature we have introduced in our app to help keep everyone using our platform   riders,  
restaurants and customers   safe during this time.  
The  
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NHS  
has stated that it is very unlikely that COVID 19 can be spread through food, but we are  
taking additional precautions.  
Contact free delivery  
Limiting contact when delivering orders will help keep everyone healthy, so from today a new  
feature enables you to choose  contact free delivery’ at check out.  
If you choose this, your rider  
will leave your food at your door rather than handing it over to you.  
This is how contact free delivery works:  
Select the new  contact free delivery’ feature at checkout   this message will go to your rider  
so they know to leave the food at your door  
At this point you will be asked to add additional delivery instructions so your rider knows where  
to leave your food  
You’ll receive a notification when your rider is nearby, reminding you that you have requested  
contact free delivery  
When your rider arrives they will place your order outside your door  
Your rider will step back at least 1 metre and wait nearby for you to collect it  
Your rider will also have the ability to choose to make an order contact free if they wish and will  
contact you through the app if they do.  
This is a worrying time for everyone, and we want to acknowledge the incredible efforts of all our  
riders who are working hard at this time and who are committed to helping the communities in which  
they work.  
We hope that this new tool provides you and our riders with greater safety during this time.  
Thanks,  
Team Deliveroo  
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