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Airbnb  
Airbnb is committed to the well being of our community.  
Amid the uncertainties about COVID 19  
(coronavirus) and changing global travel policies, we want to make sure you have the information  
you need to make an informed decision about your upcoming stay with Airbnb.  
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If you’re considering making changes to your upcoming trip, we recommend reviewing your  
cancellation policy, which you can find in the  
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Trips  
section of the Airbnb website or app.  
Just  
select your reservation and  Show details’, then scroll down to find your cancellation details.  
Please keep in mind that cancellation policies are set by hosts and you can always contact your  
host directly with questions.  
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For those of you traveling to or from a region where there are active travel restrictions, you may  
be eligible for a full refund through our  
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extenuating circumstances policy  
, which we have expanded  
to include more countries and regions.  
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Our community support team is experiencing an exceptionally high volume of calls, working around  
the clock to help travelers with urgent travel changes.  
We appreciate your patience as we  
prioritize those needing immediate support and ask that you only reach out to us if your trip is in  
the next 72 hours.  
If you have an urgent question, you can find up to date answers in our  
link  
Resource  
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Center  
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As more members of our global community are impacted by COVID 19, we encourage both our guests and  
hosts to make decisions that prioritize health and safety first.  
Thanks for choosing Airbnb, and we  
look forward to helping you find the perfect stay in the near future.  
Sincerely,  
The Airbnb Team  
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