Pet Smart  
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Dear friends  and  family,  
We understand the growing concern surrounding coronavirus (COVID 19) across our communities, and  
our hearts go out to all those who've been impacted.  
As pet parents, we understand you may have  
specific questions about how to keep your pets and families safe, and we are here to support you  
every step of the way.  
Pet Smart is working around the clock to ensure we're able to provide the  
products and services you need, and to keep our customers, our associates, and the pets we love  
healthy and safe.  
We love pets, and we're passionate about the care we provide to them in our stores and throughout  
their lives.  
This means that every day, as part of our regular operations, our stores are cleaned  
and sanitized.  
Recently, we've increased the frequency of cleanings, and are providing supplemental  
supplies to our store teams.  
As always, we provide hand sanitizer throughout all our stores for  
customers and associates, and we work closely with our teams to ensure that anyone who is not  
feeling well understands that we support them staying home.  
We will continue to refer to the Centers for Disease Control and Prevention, the World Health  
Organization and other public health agencies to determine the safest course of action for everyone  
who enters our stores.  
We're taking additional steps to keep pets and people safe in our Grooming Salons, Pets Hotels and  
Doggie Day Camps.  
Our associates follow regular cleaning practices using a disinfectant formulated  
to kill coronavirus, among other germs.  
Plus, we'll continue to follow the steps below:  
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Cleaning and disinfecting all grooming tables, kennels, water slash food bowls, Doggie Day Camp toys  
and grooming tools between every pet service  
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Sanitizing and cleaning all surfaces and playrooms every night  
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Changing air filters every week to maintain clean, healthy air in our Grooming Salons  
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This situation continues to evolve quickly, and we will be monitoring it closely.  
Based on current  
guidance and our own standards and practices, we remain open for business and are committed to  
providing an outstanding experience for you and your pets.  
To date, there is no evidence that companion animals or pets can spread COVID 19 (  
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per CDC guidance  
).  
For the latest information about coronavirus and pets, we encourage you to visit the links  
below:  
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https: slash  slash www dot cdc dot gov slash coronavirus slash 2019 ncov slash faq dot html number animals  
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https: slash  slash www dot who dot int slash emergencies slash diseases slash novel coronavirus 2019 slash advice for public slash myth busters  
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At Pet Smart, everything we do is with a heartfelt commitment to bringing pets and people closer  
together.  
It's our honor and privilege to serve you, particularly during challenging times, and we  
thank you for being at the heart of what we do.  
Sincerely yours,  
J dot K.  
Symancyk  
CEO, Pet Smart  
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Pet Smart, 19601 N 27th Ave, Phoenix, AZ 85027, 888 839 9638.  
All featured trademarks, service marks, and logos are the property of their respective owners.  
Prices and availability of products and services are subject to change without notice and selection  
may vary by location.  
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