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Airbnb  
Matthew,  
More information is coming out about the coronavirus (COVID 19) every day, and the situation is  
changing rapidly.  
We understand this is a challenging time for hosts in our community beyond the  
disruptions to your everyday life, we’ve heard from many of you about how COVID 19 is impacting  
your hosting business.  
Last week, we reached out with an explanation of our  
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extenuating circumstances policy  
, which allows  
hosts and guests to cancel eligible reservations in certain circumstances without charges.  
We’re  
following up to let you know that our extenuating circumstances policy will now be applied to  
eligible reservations for stays and Airbnb Experiences in the U dot S.  
booked on or before March 13,  
2020, with a check in date of April 1, 2020 or earlier.  
What you need to know:  
Eligible active or upcoming reservations can be canceled without charges, including:  
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Guests who are traveling to or within the U dot S.  
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Hosts who are hosting in the U dot S.  
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What happens after a reservation like this is canceled?  
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The guest will receive a full refund (including any fees)  
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Hosts won’t incur any cancellation fees  
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Hosts can accept new reservations for those dates  
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Superhost status will not be affected  
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The safety and well being of our global community are our top priority, and we’re committed to  
keeping you informed as the situation evolves.  
We’ll continue to follow the recommendations of  
governmental and health authorities, and we’ll be sending updates as we have them in the meantime,  
you can visit  
link  
Airbnb dot com slash COVID 19  
for the latest news and guidance.  
Our hearts go out to everyone who has been impacted, and thanks as always for being a part of the  
Airbnb community.  
The Airbnb Team  
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