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A Look Back at Writing in 2020  
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2020  
The past year has changed so much about our lives, including how we communicate with each other.  
Finding new ways to connect led to some shifts in the way Grammarly users wrote.  
Read on to  
discover some of the overall communication trends of 2020.  
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Delivery 98 percent    Engagement 77 percent  
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Delivery 98 percent    Engagement 77 percent  
In 2020, Grammarly users paid more attention to the wording and tone they used dot As we navigated a year when everything felt fraught, they put extra effort into not only what they said but also how they said it.  
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In 2020, Grammarly users paid more attention to the wording and tone they used.  
As we navigated a year when everything felt fraught, they put extra effort into not only what they  
said but also how they said it.  
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The first wave of the pandemic   Informative Up   Optimistic Down  
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The first wave of the pandemic   Informative Up   Optimistic Down  
Optimistic and informative tones took on an inverse relationship in March, as COVID 19 cases began to rise in the US and Europe dot Grammarly users writing to inform expressed less optimism than they had previously.  
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Optimistic and informative tones took on an inverse relationship in March, as COVID 19 cases began  
to rise in the US and Europe.  
Grammarly users writing to inform expressed less optimism than they had previously.  
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In the fall, Grammarly users shifted in a more casual direction.  
Formal writing decreased 91 percent  
compared to January.  
We did, however, observe a couple of spikes in formality over the course of the year   one in late  
May and early June during the height of the Black Lives Matter protests, and another in late August  
and early September.  
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Confident down 43 percent  
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Confident down 43 percent  
The uncertainty of 2020 touched so many parts of our lives, and writing was no exception dot By October, Grammarly users’ writing sounded 43 percent  less confident than it had in January.  
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The uncertainty of 2020 touched so many parts of our lives, and writing was no exception.  
By October, Grammarly users’ writing sounded 43 percent  less confident than it had in January.  
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These insights were taken from aggregate data from Grammarly’s product between January 1, 2020, and  
November 15, 2020.  
All data were collected and analyzed in aggregate and did not contain details  
about individual Grammarly users.  
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