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Hi Smiles Davis,  
We're on it!  
We've received your request for us to lower your Charter Spectrum bill and our expert negotiators  
are working on getting you the best possible deal.  
While we negotiate, we may need to reach out to you for more info, so keep an eye out for more  
emails.  
How will I be charged?  
If we successfully lower your bill, we will charge your card for 40 percent  of the first year savings  48  
hours after a confirmation has been sent.  
Payment plans are also available, feel free to request  
one at no extra cost! If no savings are obtained, you won't be charged!  
What if you don't lower my bill?  
Don't worry, if we're not successful, we'll try again in a few weeks as companies are constantly  
changing their promotions.  
Rest assured, we will never charge you unless we are successful in  
lowering your bill and saving you money!  
Questions?  
Feel free to reply to this email with any questions!  
Best,  
The Truebill Team  
Truebill's negotiated savings generally take one billing cycle to reflect on your statement, most  
likely your next billing statement.  
We do not change wireless or TV packages unless instructed by  
you.  
Once we enter into negotiations, you authorize and consent to all discounts Truebill obtains if the  
negotiation does not reduce the quality of your existing service.  
By default, you consent to  
Truebill improving the quality of your service if it does not increase your cost of service.  
This  
means that you explicitly authorize Truebill to make changes on your respective account(s).  
The percentage and length of savings will vary depending on your provider, geography and credit  
history with the provider. This is a pay for performance service.  
If we save you money, our fees  
are a percentage of the savings, prior to any applied discounts or promotions, and invoiced in full  
after the negotiations are complete. Saving calculations are based on your pre tax monthly fees.  
Once a service is negotiated by Truebill, the savings are applied to your provider account.  
Payments to Truebill are based solely on savings achieved on bills negotiated.  
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