REI  
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REI co op  
To Our Co op Community:  
The health and safety of our co op community is our highest priority.  
As the novel coronavirus  
(COVID 19) continues to spread throughout the country, I wanted to share some of the actions REI is  
taking to help protect both you and our employees.  
As this situation continues to evolve, we will closely monitor guidance from the  
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Centers for  
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Disease Control and Prevention  
and local health officials around the country.  
We will continue to  
rely on their recommendations and expertise to inform our decisions.  
As a result, we are:  
bullet   Increasing the frequency and rigor of cleaning and sanitization in all of our retail stores,  
distribution centers and office environments.  
bullet   Based on the guidance we’ve received and the actions we’ve taken, our stores remain open for  
business as do REI dot com, REI Outlet and REI Adventures.  
And in our stores, we’re doing all we can to  
make sure you feel safe, comfortable and welcome.  
bullet   We are updating terms for cancellations and refunds for all REI events, activities, and  
adventure travel programs to provide members and customers greater flexibility in making decisions  
that are best for them, without incurring financial penalties.  
bullet   We have modified our paid time off policies to ensure that our employees including hourly  
retail employees who miss work due to illness or to care for sick family members do not suffer loss  
of income or other benefits.  
All of us at REI understand that this issue is cause for concern to many, and we offer our deepest  
sympathies to those who have already been affected.  
Rest assured that as circumstances continue to  
develop, one thing will remain the same: We will make our decisions with the health and well being  
of our members, customers, employees and communities as our highest priority.  
My best,  
Eric Artz  
President  and  CEO, REI Co op  
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REI and the REI Co op logo are trademarks of Recreational Equipment, Inc.