Amtrak   Every ride counts with Amtrak Guest Rewards  
Measures we're taking regarding COVID 19.  
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Amtrak  
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SPECIAL MESSAGE  
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YOUR SAFETY IS OUR TOP PRIORITY  
Dear Smiles Davis,  
The safety of our customers and employees is Amtrak's top priority.  
We are closely monitoring the  
Coronavirus (COVID 19) and are taking action based on guidance from public health experts.  
In order  
to maintain a safe environment and address customer concerns, we are taking measures including:  
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Enhanced cleaning protocols.  
We have increased the frequency of cleaning service on our trains and  
at our stations.  
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Additional antibacterial products.  
We have increased the quantity of sanitizers and disinfectant  
wipes available for customers and employees throughout our trains and stations.  
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No change fees on bookings made through April 30, 2020.  
We are waiving change fees so you can book  
travel on Amtrak registered  with confidence, knowing you have the flexibility to change your plans.  
We have temporarily suspended three trains that operate between New York and Washington (Trains  
2401, 2402, 2403) due to lower demand and additional changes to our schedule are under  
consideration.  
Amtrak continues to operate 300 daily trains, including more than 100 daily trains  
on the Northeast Corridor and continues to serve all of our stations.  
If schedules are modified for  
any existing reservation, we will contact you to provide an update.  
We will continue to respond to the latest on COVID‑19 with customer and employee safety top of  
mind.  
Please visit  
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this page  
for further information on our efforts, which we will continually  
update.  
For additional information about the Coronavirus, visit the  
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CDC (Centers for Disease  
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Control and Prevention) website  
dot  As always, we will strive to create a safe and enjoyable  
experience for your Amtrak journey. Thank you for being an Amtrak customer.  
Sincerely,  
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Roger Harris  
Roger Harris  
Chief Marketing and Revenue Officer  
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AMTRAK dot COM  
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Our mailing address is:  
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Washington, DC 20001  
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